Annex 1

Performance report

Data	Quarter 1 – April to June 2023	Quarter 2 – July to Sept  2023	Quarter 3 – Oct to Dec 2023	Quarter 4 – Jan to Mar 2024
Total FOI/EIR requests received	375	430	340
Total FOI/EIR requests closed within statutory timescale	293	340	312
Total FOI/EIR requests closed outside statutory timescale	82	90	28
Total % FOI/EIR requests answered within statutory timescale	78%	79%	92%
Total % FOI/EIR requests answered outside statutory timescale	22%	21%	8%
Total SAR requests received	38	33	42
Total SAR requests closed within statutory timescale	23	19	38
Total SAR requests closed outside statutory timescale	15	14	4
Total % SAR requests answered within statutory timescale	60%	58%	90%
Total % SAR requests answered outside statutory timescale	40%	42%	10%

Annex 1

Performance report

Data	Quarter 1 – April to June 2023	Quarter 2 – July to Sept  2023	Quarter 3 – Oct to Dec 2023	Quarter 4 – Jan to Mar 2024
Other requests for information types received	103	87	76
Rights of Individuals requests received	8	7	9
ICO cases received	0	2	0
Number of comments received	262	202	102
Number of compliments received	84	55	53
Number of concerns received	1	0	0
Number of “corporate” complaints received	480	364	170
Number of childrens social care complaints received	11	6	8
Number of adults social care complaints received	11	6	17
Number of LGSCO cases received	4	4	3
Number of HOS cases received	1	3	1